Privacy Policy

At Celeski London, your privacy matters to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, create an account, contact us or sign up to receive marketing communications.

This policy is designed to support transparency under the UK GDPR and applicable data protection laws.

Information We Collect

We may collect the following types of information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment and transaction information
  • Customer service messages
  • Website usage and browsing data
  • Marketing preferences

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Confirm payments and prevent fraud
  • Send order confirmations and shipping updates
  • Provide customer support
  • Manage returns and refunds
  • Improve our website and shopping experience
  • Send marketing emails, where you have opted in
  • Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data where necessary to:

  • Fulfil a contract with you, such as processing your order
  • Comply with legal obligations
  • Pursue legitimate business interests, such as improving our services and preventing fraud
  • Send marketing communications where you have given consent

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your full card details on our website.

Sharing Your Information

We only share your information where necessary with trusted service providers, such as:

  • Payment processors
  • Delivery and courier partners
  • Website and e-commerce platforms
  • Email marketing platforms
  • Customer support tools
  • Professional advisers where required

These providers only receive the information needed to perform their services.

Marketing Communications

If you subscribe to our marketing emails, we may send you product updates, offers and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Cookies and Tracking

We use cookies and similar technologies to operate our website, improve performance, understand visitor behaviour and support marketing activity.

For more information, please read our Cookie Policy. The ICO explains that cookie rules in the UK are covered by PECR and apply to cookies and similar technologies.

How Long We Keep Your Data

We only keep your personal information for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, legal, accounting and reporting requirements.

Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent for marketing
  • Request a copy of your data

To exercise your rights, please contact us at:
celeskilondon@gmail.com

Security

We take reasonable steps to protect your personal information and use secure systems to process orders and payments.

However, no online system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Contact

For privacy-related questions, please contact us at:
celeskilondon@gmail.com